Where is the dispute resolution process typically defined?

• A. In the bylaws.
• B. In a separate contract with a third-party mediator.
• C. In local chapter handbooks only.
• D. It is not defined anywhere.

Answer: (A)

Dispute resolution processes are established where the organization's governing rules reside—the bylaws. Bylaws lay out who has authority to decide disputes, the steps to initiate a complaint, required timelines, and any mediation or arbitration options, along with how decisions can be appealed. This provides a consistent framework that applies to all members and chapters, ensuring fairness and predictability. Local chapter handbooks may offer practical guidance, but they don’t override the formal process outlined in the bylaws. A separate contract with a mediator is only one possible option for a specific dispute and isn’t the routine place where the process is defined. So, the standard and authoritative definition is found in the bylaws.